The business today is crazy about Digital Transformation. Everybody is seeking how his business will look like in the future. The world is focusing even more on Information Technology. Internet of things, block chain, big data, cloud computing and all kind of digital services and devices are fancy.
In fact, the concept to achieve a quantum leap in performance is nothing new. It was invented in the 1950s and showed its business results in all key success dimensions, including customer, employee, shareholder and operational value-added dimensions. That is why I call it the mother of principles for organisation development. However, without understanding the underlying dynamics and without adequate time and resources to develop it failed. Finally, it fell out of general favour and ended up in promotional context.